Every pair is made for one person. This policy explains what we can exchange, repair or replace, and how to reach us if something is not right.
Report a problem within 48 hours of deliveryFor a manufacturing defect, a wrong prescription made by us, or the wrong product.
Customized Prescription Products
Prescription lenses are customized according to the customer's prescription and specifications. Therefore, customized prescription glasses are not eligible for return or refund due to a change of mind, personal preference, or incorrect information provided by the customer.
Manufacturing Defects & Incorrect Orders
If a product is delivered with a manufacturing defect, an incorrect prescription due to our error, or an incorrect product supplied by Dr's Opticals, the customer must contact us within 48 hours of delivery.
After verification, Dr's Opticals will arrange an appropriate correction, repair, or replacement without additional charges where the issue is attributable to us.
Customer-Initiated Changes
If the customer requests a change after order confirmation or delivery due to their own preference or incorrect information, additional charges may apply depending on the product, supplier, and actual remake cost.
Frames & Non-Customized Products
Exchange or replacement of non-customized products may be considered subject to product condition, original packaging, and inspection.
Important
All orders are subject to prescription verification, product availability, and final confirmation before processing.
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